General and sales conditions

1.1 The online shop Siluett.ee is registered by OÜ Moejoon (registration code 14163579), located at Nikolai 18, Pärnu. These terms and conditions apply to all orders placed in the online shop.
1.2 The terms and conditions of sale have been drawn up in accordance with the laws of the Republic of Estonia and shall apply to all goods purchased through the online shop.
1.3 The online shop reserves the right to amend and supplement the terms and conditions by publishing new terms and conditions on the website. If an order is placed prior to the amendment of the terms and conditions, the terms and conditions in force at the time the order is placed shall apply.

Goods and price information
2.1 All prices are given in euros and include VAT in accordance with the laws of the Republic of Estonia.
2.2 Prices in the online shop are subject to change without notice. If an order is placed before the price change, the price valid at the time of placing the order will apply.
2.3 The information provided about the goods, including product images, descriptions and availability, is as accurate as possible but may contain inaccuracies. The online shop is not responsible for any discrepancy between the goods and the images if the discrepancy is due to the screen settings or other technical characteristics of the device used.
2.4 In the case of promotions and discounts, the relevant terms and conditions apply only during the promotional period and to the promotional products. The online shop reserves the right to terminate the promotion or change the terms and conditions of the promotion without prior notice.
2.5. When placing an order, the price will be subject to the shipping cost of the selected goods, which will be calculated in the shopping cart and displayed when the order is confirmed.

3.
3.1 To place an order, select the products you wish to order and add them to your shopping cart. 3.3.3 Select the products you wish to order from the shopping cart and select the products you wish to order.
3.2. It is possible to place an order as a registered user or as a guest. Registered users are offered the possibility to save their details and view their order history, if they wish.
3.3 Confirmation of the order shall be deemed to constitute the conclusion of a sales contract and the purchaser undertakes to pay the total amount of the order. In the event of failure to pay, the order shall be considered cancelled.
3.4. The contract shall be deemed to be valid once payment has been received on the account of OÜ Moejoon. Upon receipt of the order confirmation by e-mail, the sales contract is deemed to be concluded.
3.5. If the ordered product cannot be delivered due to the goods being out of stock or for any other reason, the online shop shall notify the buyer as soon as possible and refund the amount paid within 14 days of the notification being sent at the latest. The online shop may also offer substitute products, but the acceptance of such products is at the buyer’s discretion.

Delivery
4.1 The goods are delivered within Estonia and the European Union.
4.2 Delivery options include post offices, courier services and, if desired, the possibility to collect the goods yourself. The goods shall be delivered in cooperation with suppliers, which include Itella Estonia OÜ and AS DPD Grupp.
4.3 The delivery time for orders within Estonia is usually 3-7 working days from the date of conclusion of the sales contract, unless otherwise agreed. For European domestic shipments, the delivery time depends on the country of destination, but it usually does not exceed 14 working days.
4.4 If an order is delayed or delivered late, the buyer will be informed as soon as possible. The online shop is not liable for any breach of the terms of delivery caused by third parties, such as suppliers or logistic partners.
4.5. Shipping costs will be displayed in the shopping cart and will depend on the selected delivery method and destination.

Right of withdrawal and return of goods
5.1 After receipt of the goods, the buyer has the right to withdraw from the contract within 14 days. The right of withdrawal does not apply if the purchaser is a legal person or if the product has been custom-made according to the purchaser’s wishes. 5.1.
5.2 To exercise the right of withdrawal, the buyer must fill in a withdrawal form, which must be sent to the e-mail address info@siluett.ee within 14 days of receipt of the goods at the latest.
5.3 The returned goods must be unused, in their original packaging and complete. The goods must be returned in the original packaging and must be returned in the original condition. If the goods show obvious signs of use or if the goods do not correspond to the original condition, the online shop has the right to reduce the amount of the refund according to the reduction in value of the goods.
5.4 The cost of returning the goods shall be borne by the purchaser, unless the goods do not correspond to those ordered or are defective.
5.5 The online shop shall refund the amount due immediately, but not later than 14 days from the date of receipt of the cancellation and the return of the goods. The refund will be made to the same payment method used by the buyer for the original transaction, unless otherwise agreed.
5.6 If the buyer has chosen a delivery method that differs from the online shop’s usual and cheaper delivery method, the online shop is under no obligation to reimburse any additional costs over and above the cost of the usual delivery.

Right of complaint
6.1 The online shop shall be liable for the non-conformity of the goods sold to the buyer with the terms of the contract, which existed at the time of delivery and which becomes apparent upon receipt of the goods.
6.2. The complaint must be lodged at the latest within two months of the discovery of the defect
6.3 The online shop is not liable for defects that have arisen as a result of incorrect use, incorrect maintenance or natural wear and tear.
6.4 If the sold goods have defects for which the online shop is liable, the defective goods will be repaired or replaced. In the event that the goods cannot be repaired or replaced, the buyer will be refunded the value of the goods, including shipping costs.
6.5 The online shop will respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days of receipt of the complaint.

  1. Processing of personal data and privacy policy
    7.1 The online shop processes personal data in accordance with the Estonian and European Union laws on the protection of personal data. The personal data of the buyer, such as name, contact details and payment details, are used only for the processing of the order and delivery of the goods.
    7.2 The online shop does not forward personal data to third parties, except for logistics partners for the delivery of goods or in cases prescribed by law.
    7.4 The User has the right to opt out of direct marketing communications at any time by following the instructions in the e-mail or by sending a notification to this effect to the e-mail address of the online shop.
    7.5 The online shop undertakes to protect the personal data of its customers and not to use such data for purposes other than the fulfilment of its contractual obligations.

8.Disputes
8.1 All disputes arising from the use of the online shop and the fulfilment of the terms and conditions of sale shall be settled by negotiation. If no agreement can be reached, the buyer has the right to turn to the Consumer Protection Board or to the court, based on the laws of the Republic of Estonia.
8.2. The settlement of disputes shall be governed by the laws and regulations of the Republic of Estonia, as well as consumer protection legislation established by the law of the European Union.

9 Concluding provisions
9.1 The subjects and obligations covered by these Terms and Conditions shall apply to all users of the Online Shop, and by making a purchase, the Buyer confirms that he/she has read and fully accepts these Terms and Conditions.
9.2 If any part of these terms and conditions is found to be invalid or illegal, the validity of the remaining terms and conditions shall not be affected.